Privacy Policy

Homesearch collects and processes personal data in accordance with this Policy.  Homesearch is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).  Homesearch has appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If You have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Homesearch Digital Limited, Data Privacy Manager

Email address:

Postal address: 6th floor, One Canada Square, Canary Wharf, London E14 5AX

We may collect, use, store and transfer different kinds of personal data about You which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, and title.
  • Contact Data includes billing address, email address and telephone numbers.
  • Financial Data includes [bank account and payment card details].
  • Transaction Data includes details about payments to and from You and other details of Services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Homesearch Website.
  • Profile Data includes your username and password, your preferences, feedback and survey responses.
  • Usage Data includes information about how you use the Homesearch Website
  • Marketing and Communications Data includes Your preferences in receiving marketing from us and Your communication preferences.

We use different methods to collect data from and about You including through:

  • Direct interactions. This includes personal data You provide when you apply for our Services and create an account on the Homesearch Website or give us feedback or contact us.
  • Automated technologies or interactions. As you interact with the Homesearch Website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

We will only use your personal data when the law allows us to.

We will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

We use Your data:

  • To register you as a new customer;
  • In the performance of the Agreement and the provision of Services to you, including managing payments and Charges;
  • to manage our relationship with You;
  • to administer and protect our business and the Homesearch Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • to make suggestions and recommendations to You about services that may be of interest to You

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time [by logging into the Homesearch Website and checking or unchecking relevant boxes to adjust your marketing preferences]

We may share your personal data with;

  • our third party provider in connection with payment services and Charges.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

You have the legal right to request us to supply information concerning your personal data and in some circumstances to delete Your data; please contact us if you wish to exercise that right.